Author Archives: Kirrus

Reporting Problems

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Have you ever had to talk to tech support? Ask for help, when your computer, your email account, or your internet connection isn’t working?

Ever wondered what’s going through the mind of the person answering? Quite often, it’s this: “I’m not a mind reader!”

Working at a web-host, at least once a week, I get an email that goes “My email isn’t working” or “Please setup a new virtual host for me”. Those questions, whilst they make a lot of sense to the asker, who has the context in mind, make very little to me. What is wrong with the email account? What domain name do I need to add to the server, what server do I need to setup the hosting on? Hence, I’m not a mind reader 🙂

So, if you ever need to report a problem, give us as much detail as possible. What happens when you check your email? Do you get any error messages? Describe the steps you take, so that we can replicate your problem on our machines – fixing it is a lot easier when we can see it happening.

Karmic notebook Theme

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Finally got around to upgrading to Karmic Ubuntu, and so far Its looking good. There is a few oddities in the theme, which makes using it a bit annoying, but I guess I’ll get used to it. See the screen-shot below for what I mean, the strangeness of the interface The bar at the top, the new greying out an in of active icons all help to make the best use of this screen size. You can tell the design team are doing good work 🙂

One small problem, is the lack of a clock, or logout button. For some strange reason, both didn’t make it, and hitting the power button no longer brings up the shutdown interface. I’ve been using the command ‘shutdown -h now’ in a terminal for the moment, will have to dig around, see why it isn’t there/coming up later.

Theme Problem

Day 1: NaBloPoMo

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What a strange name for an event. Anyway, yes, this is my second attempt at the interesting experiment, of posting once a day, every day during this month.1 I expect quite a few of these posts will be small, random and useless. Sorry about that, just to warn you!

Anyway, onto more interesting things. Book review 🙂

Completed the “The Business” By Iain Banks the other week. Good book, though not one of his best… Gripping read from about ~60-70% of the way through. Predictable up to that point.
All about a large, democratic company, and the machinations and politics within it, as it looks to buy a small country, to attain a seat on the UN council.

Interesting and enjoyable enough read, but not spectacular by any stretch. I’ll not keep it for my book collection 🙂

Some other thoughts I had whilst talking to someone at church today… Working with the people I do, it’s easy to forget the fear and lack of knowledge a lot people have with computers. For me, they’re simple, far easier to understand than a human by any stretch of the imagination!

If you are ever afraid of a computer, the best thing you can do is to make a backup of all your files onto a USB stick, and then just play with your computer. Don’t be afraid of breaking anything, let your fear go. Just explore all the menus, options and settings, see what happens when you change things around. Right click on everything!

Dear web

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Dear web-connected people. A friend asked me recently, do you know of an opensource wiki software that can intergrate with ldap. Any one know of one, or have any ideas? Please comment if you do!

Quick useful sysadmin stuff

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Two useful things I have found or use 🙂

Firefox Awesomebar search trick

A wonderful tip, that someone sent into the ubuntu-uk podcast. (I can’t remember who, or the episode. Comment if you know and I’ll credit them here! 🙂 )

You can search, in any website’s search function, using firefox’s address bar. Now, at first glance this sounds really boring and useless, but it really isn’t, at all.

First, we need to find a website to search. Let’s use launchpad’s bugs search, for Ubuntu. So, we go here:

https://bugs.launchpad.net/ubuntu/

Screenshot Firefox add search bookmarkThen, right click on the search box, and click “Add a keyword for this search”. This brings up the standard bookmark – your search keywords are stored as a bookmark. Give it a useful name, something to help you next time you go sorting through your book marks. Now, the keyword is how we use this trick. I’m going to use “bugs”, but you can use anything you want, just remember, this is the word you put before your search string in the address bar. Click Add.

Screenshot Firefox address bar search for bugsNow, all we have to do, is to search for a bug. Let’s use the classic bug 1.

Open a new tab (CTRL + T), then in the address bar type [your keyword] microsoft market share, and hit enter.

Lo and behold:

Screenshot Firefox launchpad bug 1

Testing SMTP-AUTH the fast way

Found a really handy little command line program called “swaks”. Great if you’ve ever needed to test SMTP-AUTH, and didn’t want to have to base64 the username and password yourself. Here’s a quick rundown on the command and flags I use with them. (Should be fairly obvious, comment if not!)

swaks -s [smtp-server-name-or-ip] -au [smtp-auth-user] -ap [smtp-auth-password] -f [from-address-of-testing-email]

Hit enter, and it’ll ask you the “to” email address. Type it in, and it gives you the full connection readout, just as if you were doing it with telnet (or netcat) on the command line:

<- 220 smtp.our-domain.com ESMTP
-> EHLO gemini
<- 250-smtp.our-domain.com
<- 250-AUTH LOGIN
<- 250-AUTH=LOGIN
<- 250-PIPELINING
<- 250 8BITMIME
-> AUTH LOGIN
<- 334 Z29vZCB0cnkgOikK

And so on. 🙂

Feats of Tweet

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The old twitchhiker, the guy who got half-way around the world in 30 days (i.e. all the way to new zealand), just through people providing help on twitter for free, has started a new project. He’s called it “feats of tweet”. It looks like it could be quite impressive, and powerful. Here’s a brazenly stolen snippet from his sites FAQ:

What is a Feat of Tweet?

A Feat of Tweet is a goal, ambition, target or wish realised through the goodwill of the Twitter community.

Whose wishes and goals are we trying to fulfill? Yours. They may be personal in nature, or charitable. It may take the actions of dozens, even hundreds of tweeps to achieve a feat… or it it may take just one.

Continues here: http://featsoftweet.com/feats/faq/

They’re just getting started now, the website is still under construction! If you’re interested, you can find the site here: http://featsoftweet.com and the twitter feed here: http://twitter.com/FeatsofTweet. Right now, they want as many followers as possible, before the project goes active, so the first few feats have a good chance of getting off the ground 🙂

Heavy Rain

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Dad has a water-barrel system setup. The other night, it chucked it down with rain and as luck would have it, both I and my brother were at dad’s flat. Enough water came down that the overflow on the second barrel couldn’t cope, so dumped water out the side.

Photo taken with flash

Photo taken with flash

The perspex panes in the top are to let light through – there is two fish, a couple of mussels, and a few water snails in the green barrel. The fish like eating the mosquitoes who think that the barrel is a brilliant place to keep their larvae ;). Click on the image for the full-size version 🙂

Secondary overflow

Taken with the help of my brother, and a torch