Comments on: Reporting Problems http://kirrus.co.uk/2009/11/reporting-problems/ MindDump. Photos. And random ramblings. Mon, 09 Apr 2012 20:21:56 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Kirrus http://kirrus.co.uk/2009/11/reporting-problems/comment-page-1/#comment-107 Kirrus Wed, 04 Nov 2009 21:08:47 +0000 http://kirrus.co.uk/?p=371#comment-107 Levels. We call that Level 1 support. The best way to get to level 2 quickly, is a) telling them you know what you're doing, b) learning their script and beating them at it (yes, I've changed the wifi channel. Yes, that definatly has got nothing to do with the problem with my internet connection) c) asking for a manager. Levels. We call that Level 1 support. The best way to get to level 2 quickly, is
a) telling them you know what you’re doing,
b) learning their script and beating them at it (yes, I’ve changed the wifi channel. Yes, that definatly has got nothing to do with the problem with my internet connection)
c) asking for a manager.

]]> By: Garreth http://kirrus.co.uk/2009/11/reporting-problems/comment-page-1/#comment-104 Garreth Wed, 04 Nov 2009 00:45:21 +0000 http://kirrus.co.uk/?p=371#comment-104 I hate it when I always get through to line one support and they are reading through a script. Its quite annoying that they always assume I'm using Windows XP as well. Usually i just translate the steps they are talking through. I get the feeling they have a scripted pause too - I was resisting the urge to yell 'and den?!'. Anyone have any ideas for a) annoying line 1 b) getting to line 2 faster excuse me if it's not line1/2 i'm sure you can translate if you know the right terminology :P I hate it when I always get through to line one support and they are reading through a script. Its quite annoying that they always assume I’m using Windows XP as well. Usually i just translate the steps they are talking through. I get the feeling they have a scripted pause too – I was resisting the urge to yell ‘and den?!’.

Anyone have any ideas for a) annoying line 1 b) getting to line 2 faster
excuse me if it’s not line1/2 i’m sure you can translate if you know the right terminology :P

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